Jul 21, 2011

How easy it is to serve customers well - case Garmin

So often I've been facing poor customer experiences with broken products, that I was again ready for a fight when charger from our Garmin Forerunner 110 sports watch broke down just after two months of usage. I found the local Garmin warranty and maintenance phone number and took the call: 
"Hi, I have Forerunner 110 and clip connecting the charger to the watch broke down. I've had it only for 2 months."
Lady in the phone responded:
"Was it Forerunner 110?"
"What's your address, so we'll send you a new one."
I was so amazed on this service they provided. It just made my day, because it was so easy and I've been a big fan of Garmin products for a longer time. Now I'm a fan of the whole company.

It's so easy to always complain about bad services, so I thought it's time to also credit the ones who really know how to serve the customer well. Thanks Garmin Finland for great service.

Written by +Henri Hämäläinen

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